Refund policy

Last updated: August 21, 2026

Thank you for shopping with us. We are committed to providing high‑quality products and a satisfying shopping experience for all our customers.

Return Eligibility

Most physical items can be returned within 30 calendar days after you receive your package. Returned products must be unused, kept in original packaging and in resalable condition. Custom‑made, personalized, clearance and final‑sale items are non‑returnable and non‑refundable.

How to Submit a Return Request

  1. Send your return application to our official email: satins81dodges@icloud.com. Please include your order number, full name and the reason for your return.
  2. We will review your request and send you detailed return instructions within 2‑3 business days.
  3. Buyers are responsible for return‑shipping costs, unless you receive damaged, defective or incorrectly shipped items.

Refund Process

Once we receive and inspect your returned goods, we will notify you whether your refund is approved. Approved refunds will be processed back to your original payment method. Please allow 5‑10 business days for funds to appear in your account, depending on your payment provider’s processing speed.

Damaged / Wrong Item Claims

If you receive damaged, defective or incorrect merchandise, please contact us within 7 calendar days upon delivery, and attach clear photos of the product and outer shipping package. We will arrange a free replacement or full refund.